Virginia McCullum MA

Patient Access Manager

My experience at Northpoint spans more than 30 years and includes all aspects of patient access for current and new patients. We welcome new patients! If you are looking for a pediatrician, see New Patients.

If you have any questions, comments, or concerns, please call me at 317-621-9113 or email [email protected].

About Me

I was born and raised in Indiana and earned my MA certification at the International Business College in Indianapolis. My husband and I have two adult children and four amazing grandchildren! We enjoy spending time with family and watching our grandchildren participate in sports.

Professional Experience

1993-Current Northpoint Pediatrics

2025-Present Patient Access Manager
Leading one integrated Patient Access Team consisting of our Scheduling, Front Office, and Clinical professionals to create a more efficient and patient-focused environment, resulting in the optimal Patient experience!
2017-Present Patient Access Manager
Managed front office and scheduling operations, including IT coordination, assisted with new provider training and new patient recruitment, and coordinated tenant service needs.
2016 Front Office Administrator and Patient Access
Managed scheduling department and established a New Patient Coordinator role to enhance marketing and patient engagement. Assisted with new provider training and new patient recruitment, coordinated Tenant Service needs.
2015 Research Administrative Coordinator
Assisted with patient enrollment, managed appointments, and assisted in studies by giving vaccines, drawing blood, and educating parents—improved department efficiencies while supporting research activities.
2011-2015 Practice Scheduling Director
Focused on improving scheduling efficiencies and practitioner templates, benefiting staff and patient flow.
2001-2011 Front Office Director
Oversaw hiring and training front office staff, mentoring employees, and improving patient recruitment. Added a dedicated scheduling unit, new IP phone system, and coordinated office remodeling projects.
2000 Administrative Assistant to the Practice Director
Streamlined scheduling processes, managed daily appointments, and supported financial operations through credit card reconciliation and invoice processing.
1994-1999 Medical Assistant (MA) in Back Office
Provided patient care by rooming patients, administering immunizations, assisting with procedures, processing labs, working in Triage, and returning patient calls.
1993 Medical Assistant (MA) in Front Office
Developed expertise in front office operations, enhancing patient interactions and scheduling efficiency.
1993 Medical Assistant (MA) Intern
Gained experience in both back office and front office roles.

Education

Diploma in Medical Assisting, International Business College, Indianapolis, Indiana, 1993