SUMMER BREAK WEEKEND WALK-IN CLINIC HOURS! OPEN Saturdays 8:30 a.m. to 10:00 a.m.| NO Sunday Clinics in June, July, and August
   
 NP PEDS MD is the advice app used by our nurses! Find answers to kid's illnesses, behavior concerns, nutrition, wellness topics, medication charts, first aid, and more! If the app doesn't answer your question, send a NON-URGENT Message.

Virginia McCullum MA

Virginia McCullum MA

Patient Access Manager

My experience at Northpoint spans more than 30 years and includes all aspects of patient access for current and new patients. We welcome new patients! If you are looking for a pediatrician, see New Patients. 

If you have any questions, comments, or concerns, please call me at 317-621-9113 or email [email protected].

About Me

I was born and raised in Indiana and earned my MA certification at the International Business College in Indianapolis.  My husband and I have two adult children and four amazing grandchildren!  We enjoy spending time with family and watching our grandchildren participate in sports.

Professional Experience

1993-Current  Northpoint Pediatrics 

  • 2025-Present Patient Access Manager
    Leading one integrated Patient Access Team consisting of our Scheduling, Front Office, and Clinical professionals to create a more efficient and patient-focused environment, resulting in the optimal Patient experience!
  • 2017-Present Patient Access Manager  
    Managed front office and scheduling operations, including IT coordination, assisted with new provider training and new patient recruitment, and coordinated tenant service needs.  
  • 2016 Front Office Administrator and Patient Access  
    Managed scheduling department and established a New Patient Coordinator role to enhance marketing and patient engagement. Assisted with new provider training and new patient recruitment, coordinated Tenant Service needs.  
  • 2015 Research Administrative Coordinator  
    Assisted with patient enrollment, managed appointments, and assisted in studies by giving vaccines, drawing blood, and educating parents—improved department efficiencies while supporting research activities.  
  • 2011-2015 Practice Scheduling Director  
    Focused on improving scheduling efficiencies and practitioner templates, benefiting staff and patient flow.  
  • 2001-2011 Front Office Director  
    Oversaw hiring and training front office staff, mentoring employees, and improving patient recruitment. Added a dedicated scheduling unit, new IP phone system, and coordinated office remodeling projects.  
  • 2000 Administrative Assistant to the Practice Director  
    Streamlined scheduling processes, managed daily appointments, and supported financial operations through credit card reconciliation and invoice processing.  
  • 1994-1999 Medical Assistant (MA) in Back Office  
    Provided patient care by rooming patients, administering immunizations, assisting with procedures, processing labs, working in Triage, and returning patient calls.  
  • 1993 Medical Assistant (MA) in Front Office  
    Developed expertise in front office operations, enhancing patient interactions and scheduling efficiency.  
  • 1993 Medical Assistant (MA) Intern  
    Gained experience in both back office and front office roles.

Education

  • Diploma in Medical Assisting, International Business College, Indianapolis, Indiana, 1993