Melinda Contreras

Patient Access: Scheduling Team Lead

Our team is dedicated to providing the best customer service possible, focusing on professional and timely scheduling. Working closely with our doctors and nurse practitioners ensures we have the availability of appointments your child needs, from same-day sick appointments to annual checkups and a variety of other appointment types.

If you have any questions, comments, or concerns, please get in touch with me at (317) 621-9105 or email [email protected]

About Me

I was born and raised in California and moved to Indiana in 1994. My husband and I have two adult daughters, and our entire family works in healthcare! I enjoy gardening, walking, and helping others.

Professional Experience

2010-Current Northpoint Pediatrics

2025-Present Patient Access Scheduling Team Lead
The scheduling team's goal is to ensure access for our patients seven days a week! We work closely with our clinical and administrative team to ensure that the entire experience, from the initial phone call, meets and exceeds the family's expectations.
2014-2025 Patient Access Coordinator
Our scheduling team collaborates closely with our physicians to maintain efficient scheduling workflows, protocols, and guidelines, ensuring that patients have access to the appointments they need within the requested timeframe.
2010-2013 Patient Service Representative
Scheduled same-day sick appointments, annual well-child checkups, ADHD, and behavioral visits. Processed medical records, among a variety of other administrative tasks.