Prescription Refill Requests

We are happy to help you get your prescriptions refilled. Prescription refill requests are processed during office hours Monday through Friday.  Please plan ahead when requesting your refills so you do not run out of important medications. Whenever possible request a needed refill during an office visit with your primary care provider or use one of the options below:

1.  Web Service - Refill Request

2.  Telephone Service - Refill Request

You can call (317) 621-9000, choose option 4, and leave your request on the voicemail. For a refill requested prior to 1:30 pm, please allow us until the end of the same business day to complete your request. For a refill requested after 1:30 pm, please allow us until the end of the following business day. For controlled medications, please allow 7 days to process your request.

When calling the Refill Line, please leave all important information (found on your prescription bottle) including:

• Say and spell your child's first and last name
• Date of birth
• Name of medication
• Dosage and strength
• Pharmacy's name and phone number
• Your return phone number

Also leave a brief description of how your child is doing on this medication, especially if a new medication, or any concerns.

3.  Mail Order Refill Requests

In addition to the information listed on this page, please leave pertinent insurance ID numbers and the name and fax number of your mail order pharmacy.

2011 FSA/HRA Change:  Prescriptions for OTC Medications

Beginning January 1,  you will need a doctor's prescription for OTC medications.  In many instances consumers will be required to use after-tax dollars to cover a drug purchase and then submit the receipt, with companion prescription, for reimbursement from your FSA/HRA account.

Question: How will Northpoint Pediatrics handle new government rule?  Along with our patients and their families, we too are trying to keep our expenses at a minimum. Due to the additional staffing required to honor this new government reimbursement rule we have decided as a group to do the following:

• We will write prescriptions for over the counter medications such as Zyrtec, Claritin, Prevacid, Prilosec and Miralax.
• We will not write prescriptions for over the counter medications that are used only when needed such as Tylenol, Motrin and Benadryl; however we do offer these products for purchase at a discounted rate at each office location.